Returns Policy
If for any reason you are not satisfied with your order, simply return it within 14 days of delivery and we will replace it or provide a refund to the value of the item (excluding shipping). The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly labelled.
Damaged Goods
Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify us upon opening the package and take a photograph (if possible). Also, please keep all packaging materials from the shipment. Should any item be faulty please contact us as described below so that we can provide a replacement item once the original item is returned.
If it is necessary to return items for any of the above reasons, please send us an email to orders@stratuspharmacy.ie, and note your name, order number and item details before returning the parcel. Goods returned must be posted to:
Stratus Healthcare Pharmacy
Waterford Health Park, Slievekeale Road, Waterford
Your statutory rights are not affected by any of these conditions.